Contact Information

Effective date: August 18, 2026

Bois-Franc Grove & Hawthorn welcomes enquiries concerning products, orders, deliveries, returns, privacy, language assistance, and website accessibility.

Business Address

Bois-Franc Grove & Hawthorn

3345 Rue Jean-Gascon

Saint-Laurent, Québec H4R 3H5

Canada

Customer Support

Email: support@boisfrancgroveandhawthorn.ca

Phone: +1 (514) 555-0149

Returns

Email: returns@boisfrancgroveandhawthorn.ca

Please obtain return instructions before sending a product. Publication of the business address does not constitute approval for an unannounced return or in-person visit.

Privacy Enquiries

Email: privacy@boisfrancgroveandhawthorn.ca

We may request reasonable identity verification before providing access to or correcting personal information.

Language Assistance

Service and contractual documentation are available in French. A Québec consumer will be provided with the French version of a consumer contract before being asked whether they expressly wish to use an English version.

Le service à la clientèle et les documents contractuels sont disponibles en français. Communiquez avec nous pour recevoir la version française avant de choisir expressément la version anglaise.

Business Hours

Monday–Friday: 9:00 a.m.–5:00 p.m. Eastern Time

Saturday, Sunday, and Québec statutory holidays: Closed

Response Times

We normally respond within 2 business days. Complex privacy requests, carrier investigations, payment disputes, or unusually busy periods may require additional time.

Consumer Complaints

We encourage customers to contact us first so that we can investigate and attempt to resolve a concern. Nothing on this page limits a consumer's right to contact the Office de la protection du consommateur, the Commission d'accès à l'information du Québec, a payment provider, tribunal, or court.