Shipping Policy

Effective date: August 18, 2026

This policy explains how Bois-Franc Grove & Hawthorn processes, dispatches, and delivers orders.

Shipping Contact

Email: support@boisfrancgroveandhawthorn.ca

Phone: +1 (514) 555-0149

Address: 3345 Rue Jean-Gascon, Saint-Laurent, QC H4R 3H5, Canada

Processing Time

In-stock orders are normally processed within 1 to 3 business days, excluding weekends and Québec statutory holidays. Personalized, made-to-order, pre-order, or oversized products may require additional processing time disclosed in the listing or order confirmation.

Estimated Delivery Times

• Greater Montréal: approximately 1 to 5 business days after dispatch;
• Other Québec destinations: approximately 2 to 8 business days after dispatch;
• Other Canadian destinations: approximately 3 to 10 business days after dispatch; and
• International destinations, where available: approximately 7 to 21 business days after dispatch.

Delivery periods are estimates unless a specific date forms part of the contract. Weather, carrier disruption, remote destinations, customs processing, labour interruptions, and events outside reasonable control may cause delays.

Shipping Charges

Available delivery methods and charges will be displayed before checkout completion. Charges may depend on destination, parcel dimensions, weight, order value, and selected service level.

Address Accuracy

Customers must provide a complete and accurate delivery address. Contact us immediately if a correction is required. We cannot guarantee an address change after fulfilment begins.

Tracking

Where tracking is available, we will send tracking information after dispatch. Tracking updates are supplied by the carrier and may take time to appear.

Lost, Damaged, or Incomplete Orders

Contact us as soon as reasonably possible if an order is lost, damaged, incomplete, or delivered to the wrong address. Include the order number, photographs of the packaging and products, and available carrier information.

We will investigate and provide a replacement, refund, repair, or other remedy required by the Consumer Protection Act, the Civil Code of Québec, or the sales contract.

International Orders

International customers are responsible for customs duties, import taxes, brokerage charges, and local requirements unless checkout expressly states that these amounts are included. We do not ship products to destinations where their import or sale is prohibited.

Québec Non-Delivery Rights

A Québec consumer may have the right to cancel a distance contract when goods are not delivered within 30 days after the date specified in the contract or, where no date was specified, within 30 days after the contract was entered into.

Following a valid statutory cancellation, we will provide the legally required refund within 15 days. If the product is subsequently received, the consumer must return it within the applicable 15-day period, and we will cover reasonable return costs where required by law.

Contact

For shipping assistance, email support@boisfrancgroveandhawthorn.ca or call +1 (514) 555-0149 during Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.